Privacy Policy

AiTeleMate (“we”, “our”, or “us”) operates an autonomous SaaS-based AI calling agent platform accessible at https://www.aitelemate.com and its associated applications, APIs, and services.

This Privacy Policy describes how we collect, process, store, disclose, and safeguard personal and operational information when you access our platform, register an account, utilize our conversational voice agents, or connect third-party telephony trunks and customer relationship management (CRM) systems.

In delivering our voice telephony services, we collect information directly from you, automatically through your platform usage, and via carrier network integrations:

• Account & Identity Data: Full name, corporate email address, international phone number, account credentials, and organizational billing profile.
• Telephony & Call Metadata: Inbound and outbound caller identifiers (CLIs), dialed numbers, session durations, packet latency, carrier timestamps, call termination codes, and routing parameters.
• Voice Audio & Transcripts: Audio recordings, synthesized audio streams, automated speech-to-text transcripts, and intent classification outputs generated during authorized telephony interactions.
• Integration & CRM Records: Synced contact lists, campaign workflows, appointment booking schedules, and webhook payloads connected by your workspace.
• Payment & Billing Records: Subscription invoices, transaction IDs, tax identifiers, and payment status handled in partnership with PCI-DSS certified payment processors.

We process collected data exclusively for the following legitimate business purposes:

• Provisioning, maintaining, and scaling real-time conversational voice agent pipelines.
• Facilitating ultra-low latency audio streaming and speech-to-text / text-to-speech processing.
• Processing recurring subscriptions, managing credits, and preventing payment fraud.
• Synchronizing appointments, contact updates, and lead notes with your designated CRM tools.
• Monitoring carrier SLA metrics, identifying dropped calls, and debugging SIP route anomalies.
• Complying with applicable telecommunications, taxation, and statutory requirements.

We respect your privacy autonomy. Depending on your jurisdiction (including the Digital Personal Data Protection Act, 2023 in India, and the General Data Protection Regulation in the EU), you possess the following rights:

• Right of Access & Portability: Request copies of your personal data and exported call history in a structured format.
• Right to Correction: Rectify inaccurate, incomplete, or out-of-date personal information.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your account records and voice transcripts, subject to legal and financial retention limits.
• Right to Withdraw Consent: Revoke processing consent at any time without affecting lawful processing conducted prior to withdrawal.

AiTeleMate implements multi-layered technical, physical, and administrative measures designed to protect customer data:

• Encryption: All network traffic is encrypted in transit using TLS 1.3, and voice recordings and database stores are encrypted at rest with AES-256 standards.
• Access Controls: Strict role-based access control (RBAC), multi-factor authentication (MFA), and automated audit logs for all administrative operations.
• Compliance Framework: Continuous monitoring aligned with SOC2 Type II, HIPAA confidentiality criteria, and Indian DPDP standards.

We retain personal data only as long as necessary to fulfill the operational purposes outlined herein, or to comply with statutory accounting and telecommunications retention periods.

In compliance with regulatory expectations from the Reserve Bank of India (RBI) and local data governance laws, payment-system and transaction data for Indian accounts is stored on secure infrastructure located within the Republic of India.

To deliver reliable telephony services, we partner with specialized, audited service providers including:

• Licensed telecommunications carriers and SIP trunking providers for carrier connectivity.
• Secure cloud infrastructure hosts (Google Cloud Platform, AWS) for database and compute clusters.
• Payment gateway providers (Razorpay, Stripe) for payment tokenization and PCI-DSS compliance.
• AI foundational model inference providers operating under zero-data-retention confidentiality agreements.

We utilize essential session cookies to authenticate users, protect against CSRF attacks, and remember preferences (such as light/dark mode and language). We also use aggregate analytics cookies to monitor web performance and improve user onboarding.

You may restrict or disable non-essential cookies via your browser settings, although certain interactive features of the workspace may become limited.

We reserve the right to update or modify this Privacy Policy periodically to reflect technological advances, service modifications, or regulatory changes.

Material revisions will be communicated via notice on our website or via email to registered workspace owners prior to taking effect. Continued use of our services following an update constitutes agreement with the revised policy.